First step: What is your browser version? IE is currently 7.x and FireFox is 2.x It is essential that you update your browser and run all updates on Windows and your hardware prior to seeking support. These updates may resolve your issue.
Corrupt files must be deleted before redownloading. If not, the download will repeat the problem. Please delete the file and download it again.
Please make sure your firewall and pop up blocker are configured.
Please press CTRL+ALT+DEL and shut down any program not needed at the moment in Task Manager> Processes, then try executing the file again.
If the problem persists, we recommend FireFox. Firewalls have a tendency to close IE easily.
To download and install FireFox please go here: http://www.mozilla.com/firefox/
Please make sure your temp files are not full:
Close all but one browser window
Empty your browser cache
Empty temporary internet files
Close all Internet Explorer windows
Restart Internet Explorer
Tips for a better download experience:
1. Turn off all other internet applications. Leave your connection available for your download only. Some lesser quality connections will benefit from this. Depending on your connection speed and your computer's hardware, multitasking while downloading may not be a good idea.
2. Update your Windows operating system using Windows Update to make sure your Windows Operating system has the latest in security updates and drivers. DirectX and Internet Explorer are 2 of the most important to keep up to date.
Also, check the bottom right hand corner of the webpage for a red circle with a white minus sign. If this is present, the site is restricted. Please double click the circle and highlight the link to our websites. Click Summary and allow our site.
3. Update your hardware drivers as recommended at your hardware manufacturer's website. Even modems and network cards have updated drivers that may actually improve the quality of your internet experience by performing more efficiently.
4. One download at a time. Your connection does not give the same speed to all downloads. If you have a 1 meg connection, it will split it between downloads not give 1 meg to each file. And don't forget, anything else you do while downloading steals it away from your download too.
LARGE FILES: If you have only tried the single larger file, please return to your Direct2Drive account page and go to the Download agin. Choose the 2 smaller files.
IF THESE TIPS WERE NOT HELPFUL, PLEASE UPDATE YOUR TICKET AT HTTP://SUPPORT.DIRECT2DRIVE.COM
BY CLICKING ON THE MY SUPPORT TAB AND PROVIDE ADDITIONAL INFO ON THIS TICKET.
WE WILL NOT REPLY FURTHER TO THIS TICKET UNLESS YOU UPDATE YOUR TICKET REQUESTING MORE HELP.