Titan Quest Gold edition: CD KEY PROBLEMS [News here]

[lobski]

As some of you may know, most if not ALL of Titan Quest Gold edition comes with faulty keys for Immortal Throne, rendering the game unplayable online or even not installable. I have searched around the internet, and found out this is a common problem (Probably affected most of the Gold editions). The THQ support seems to not care about our emails, as we've only been getting lukewarm answers.
Here are some threads on the matter:
http://www.titanquest.net/forums/que...id-cd-key.html
http://www.titanquest.net/forums/tec...ltiplayer.html
VN Boards - Invalid CD Key

Anyway, I have emailed Iron Lore directly, and here are the emails exchanged;

########### <###########@gmail.com> Wed, Nov 21, 2007 at 9:36 PM
To: ###########@ironlore.com
Hello,

I understand that you guys want the customers to address our support problems to THQ, but we are tired of waiting, so we turn to the devs!

As you may or may not know, many of Titan Quest's gold editions came with defunct CD Keys, which made the game impossible to play online or even install. I am one of them. What can you guys do as devs to address this problem? I am giving a shot at sending you guys an email, since I ran into the same problem with THQ's other published game, Dawn of War Platinum edition.

Thank you

================================================== =============================

########### <###########@ironlore.com> Thu, Nov 22, 2007 at 10:21 AM
To: ########### <###########@gmail.com>
Hi ###########,

My apologies for the problems you've been having. There is nothing I can do directly to help you, as we have no involvement with the CD generation process. But I will talk to our production partners at THQ, and see if they are aware of this problem, and if so what we can do about it. If I get any useful information I'll relay it back to you.

What country did you buy TQ in? That may help us track down the source of the bad numbers.

Regards,
###########
Co-Founder, Technical Director
Iron Lore Entertainment

================================================== =============================


########### <###########@gmail.com>
I myself bought the Gold edition in Canada, but it seems to happen with all North American versions.

The Canadian edition comes with 3 manuals; One English Titan Quest, One French Titan Quest, and One English Immortal Throne. The install process goes well for the original game, but when installing Immortal Throne, the installer will no accept the CD Key printed on the Immortal Throne manual, but it will accept the cd key printed on the FRENCH version of the manual. But the key is still banned online.

I can provide you with the CD key's and picture if you want them.

Thanks.

================================================== =============================

########### <###########@ironlore.com> Thu, Nov 22, 2007 at 7:02 PM

Hi ###########,

Thanks for the information, that helps narrow down where the problem is. Let me make sure that I have your info correct:

1) You can install and run Titan Quest with no problem. One question, can you play Titan Quest online?

2) You cannot install Immortal Throne using the CD Key provided on the English Immortal Throne manual.

3) You can install Immortal Throne using the CD Key provided on the French manual. Is that the Titan Quest manual? Can you play Immortal Throne single player after installing it this way?

I'll talk to THQ again, and let you know if we need the actual keys.

Thanks for your help,
- ###########

###########
Co-Founder, Technical Director
Iron Lore Entertainment

================================================== =============================

########### <###########@gmail.com> Thu, Nov 22, 2007 at 7:57 PM
To: ########### <###########@ironlore.com>
Hi,

I can install and play the Original Titan Quest singleplayer and online well.

I cannot install Immortal Throne using the CD Key provided on the Immortal Throne manual. The "next" is grayed out when I enter the cd key in. There is only ONE Immortal Throne manual.

I can install immortal throne using the CD Key provided on the ORIGINAL Titan Quest FRENCH manual, this is the strange part. I can play singleplayer this way, but when I try online, it says my CD Key is invalid.

I have no idea if the American version also comes with the French Manual.

Also, many people have returned the game to exchange for a new one, only to have the same problem, so it must be a "batch shipment" of problems of some sort.

Here's a few threads on the matter:
VN Boards - Invalid CD Key
http://www.titanquest.net/forums/tec...ltiplayer.html

Hopefully I can start playing online soon!

Thanks for your help.

================================================== =============================

########### <###########@ironlore.com> Fri, Nov 23, 2007 at 9:15 AM
Hi ###########,

Thanks for the additional info. I haven't heard anything back from THQ yet, but that doesn't surprise me as I believe they've been closed yesterday and today for the Thanksgiving holiday. So I probably won't be able to learn anything more about this problem until next week. I'll keep you posted.

Regards,
- ###########

###########
Co-Founder, Technical Director
Iron Lore Entertainment

[Few days later]

########### <###########@ironlore.com> Mon, Nov 26, 2007 at 11:05 AM

Hi ###########,
I talked to THQ today, and as I’m sure you’re aware of from reading the forums, THQ is aware of this problem and is working on getting a solution that doesn’t require returning the game. I haven’t gotten any more specific information from them yet though on what the fix is. I’ll keep working with them to resolve this as quickly as possible.


One thing that would be helpful is if you could send me all 3 of your CD Keys. I can test them here and see if I can figure out exactly why the bad one is bad. If I get any useful information it will allow me to help THQ get a solution in place faster. You can just email them to me at this address. There’s no need for you to send a scan of your manual.


Thanks for your help,

- ###########
Co-Founder, Technical Director

Iron Lore Entertainment

================================================== =============================

########### <###########@gmail.com> Mon, Nov 26, 2007 at 3:43 PM
To: ########### <###########@ironlore.com>
Sure thing;

TQ English: ###########
TQ French: ###########
IT: ###########

================================================== =============================

That's it. Hopefully IL will sort things out with THQ.

[Roland]

Very Best of Luck !

[Batman]

Thanks for making the effort. I'll be sure and keep looking here.

[medierra]

Man, we just can't seem to get a break... Sorry for your inconvenience. I hope THQ will be able to resolve this issue quickly..

[lobski]

Got this email today:

Hi #######,

I think we have found the problem with the CD keys and fixed it on the back end. Could you start Immortal Throne when you get a chance, and let me know if you can connect online? Your key information allowed us to track down the problem, thanks again for your help.

Thanks,

- #####





I just tried it, and it works online! The only thing you have to do to install Immortal Throne if you're in Canada is to use the CD Key that's on the FRENCH manual of Titan Quest.

For the US players who bought the Gold edition, Immortal Throne should be working online now!

[SageArcherX900]

Unfortunately im still getting the Invalid CD key error after running ccleaner and uninstalling and reinstalling TQIT.



*sighs* This is the very last time I ever buy anything made my THQ ever again.

[lobski]

Originally Posted by SageArcherX900

Unfortunately im still getting the Invalid CD key error after running ccleaner and uninstalling and reinstalling TQIT.



*sighs* This is the very last time I ever buy anything made my THQ ever again.

Hmm, you should post the problem in this thread:

http://www.titanquest.net/forums/que...y-problem.html

And let the Iron Lore devs know, because they have fixed the problem. Perhaps not 100% of the keys are fixed yet.

[Batman]

Thanks for your work on this, lobski.
'Tis most appreciated.

[nightmareXD]

i have the same problem and im from australia i bought the gold edition but theres only 1 booklet (in english) someone help