Just finished reading the latest Gamespot update and they had the same sentiments when it came to people who have played the original and developed many characters.
It would be good to have a pre-made character so you could jump straight into the Act 4 Normal. It would be pretty welcomed for people who have played so much that "normal" is just a bothersome "most-do" do progress to higher difficulties.
After Act 3 Normal most characters [if you've done all the side quests and kill everything once] are around level 32-33. So they could simply have an option to select that character and you can fill in the gaps.
*fingers crossed*
